Enrollment Policies
ACUE reserves the right to modify, without prior notice, any information provided, including but not limited to policies, course fees, curricula, and course offerings.
Please refer below for specific details on enrollments for each course type or product. These policies apply exclusively to purchases made via individual and small group enrollments. Enrollments made as part of a signed contract with ACUE follow the terms set in that agreement.
Cohort-Based Courses
All cancellation notifications must be sent via email to courses@acue.org.
A full refund may be obtained if such a request is made at least 31 days prior to the course start date.* Cancellations received 30 days or less before the course begins are eligible for refunds as described below:
- If requested 15–30 days before the course start date, 50% of course enrollment fee is refunded.
- If requested fewer than 15 days before the course start date, no refund.
If ACUE cancels a course, registered participants are eligible for either:
- a refund of any enrollment fee paid or
- a transfer of their registration to a future course.
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year. If a bundle of two or more courses were purchased, refunds will only be permitted prior to the first course in accordance with the terms above. Bundles may not be transferred to another party.
* Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Cohort-based course enrollments purchased by an individual or institution are valid for 1 year from the purchase date. Enrollments not utilized by the end of this term will expire.
Course-takers are eligible to defer their paid enrollment to a future course if such request is received within 3 calendar days of the published course start date.* Deferral requests must be sent via email to courses@acue.org and are valid for an ACUE course within 1 year of the original course start date. One deferral is permitted per course. ACUE cannot guarantee the same course originally registered for will be offered in the future.
Forfeiture of Fees
Course-takers forfeit 100% of the full course enrollment fee if one of the following occurs:
The course-taker defers their enrollment and does not enroll in another course within 1 year of the original course start date.
The course-taker fails to participate in the course.
*Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Bundled courses are non-transferrable. Cohort-based courses are non-transferrable to other ACUE products.
Course-takers who purchased a single enrollment are eligible to provide a substitute for their paid enrollment if such request is received within 3 calendar days of the published course start date. Substitution requests must be sent via email to courses@acue.org and are valid for the currently enrolled ACUE course only. One substitution is permitted per paid enrollment.
Purchases of two or more Certification Courses by an individual are eligible for substitution only if a substitute course-taker is finalized within 3 calendar days of the published course start date. Substitutions are permitted only prior to the start of the first purchased course. Substitution requests must be sent via email to courses@acue.org.
Each Certification course is allocated 8 weeks for completion, which includes 2 make-up weeks. Fostering a Culture of Belonging is allocated 9 weeks for completion, which includes 1 make-up week. Course access is available for 30 days after the course end date. To access completed course resources after this time, consider a yearly membership to the ACUE Commons.
Self-Paced Courses and Membership Offerings
All cancellation notifications must be sent via email to courses@acue.org. To receive a full refund, the request must be submitted within 3 calendar days of purchase, and the product must not have been accessed.*
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year.
* Exceptions to the refund policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Self-paced courses and membership products are non-transferrable to other ACUE products.
Course-takers who purchased a single enrollment may request a substitute to their paid enrollment, provided such request is received within 3 calendar days of purchase and that the product has not been accessed. Substitution requests must be sent via email to courses@acue.org and are valid for the currently enrolled product only. One substitution is permitted per paid enrollment.
Institutions have the option to replace a course-taker if the request is made within 3 calendar days of purchase, provided that the product has not been accessed.
The access period for self-paced courses and membership offerings begins at the time of payment. Course-takers may begin work in these products at their convenience. Please reference the chart below for specific access period information.
| Course/Membership Type | Allocated Duration | Additional Grace Period |
| Effective Teaching 101 | 6 months | 30 days |
| ACUE Commons | 1 year | N/A |
ACUE reserves the right to modify, without prior notice, any information provided, including but not limited to policies, course fees, curricula, and course offerings.
