Celebrating 10 Years
of Teaching Excellence
Please refer below for specific details on enrollments for each course type or product. These policies apply exclusively to purchases made via individual and small group enrollments without a signed contract. Enrollments made as part of a signed contract with ACUE follow the terms set in that agreement.
All cancellation notifications must be sent in via email to courses@acue.org.
A full refund may be obtained if such a request is made at least 31 days prior to the course start date.* Cancellations received 30 days or less before the course begins are eligible for refunds as described below:
If ACUE cancels a course, registered participants are eligible for either:
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year. If a bundle of two or more courses were purchased refunds will only be permitted prior to the first course in accordance with the terms above. Bundles may not be transferred to another party.
*Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Cohort-based Certification Course seats purchased by an institution are valid for 1 year from the purchase date. Seats not utilized by the end of this term will expire.
Bundles of two or more courses purchased by an institution are valid for the original course-taker only and are non-transferable.
Course-takers are eligible to defer their paid enrollment to a future course if such request is received within 3 calendar days of the course launch.* Deferral requests must be sent in writing to courses@acue.org and are valid for an ACUE Certification Course within 1 year of the original course start date. One deferral is permitted per course. ACUE cannot guarantee the same course in which you were registered will be offered in the future.
Bundles of two or more courses may be deferred in accordance with the terms above. All courses must be started within the 18-month use period. Bundles are non-transferable.
*Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Bundled courses are non-transferrable. Cohort-based courses are non-transferrable to self-paced courses.
Please note, course-takers forfeit 100% of the full course enrollment fee if one of the following occurs:
Course-takers who purchased a single enrollment are eligible to provide a substitute to their paid enrollment if such request is received within 3 calendar days of the course launch. Substitution requests must be sent in writing to courses@acue.org and are valid for the currently enrolled ACUE Certification Course only. One substitution is permitted per paid enrollment.
Bundles of two or more Certification Courses purchased by an individual or an institution are eligible for substitution only if a substitute course-taker is finalized within 3 calendar days of the course launch. Replacement course-takers must meet all bundle requirements (i.e., previous courses completed). Substitution requests must be sent in writing to courses@acue.org.
All cancellation notifications must be sent in via email to courses@acue.org.
To receive a full refund, the request must be submitted within 3 calendar days of purchase, and the self-paced course must not have been accessed*.
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year.
* Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Quick Study Series seats purchased by an institution are valid for 60 days from the payment-received date. Seats not utilized by the end of this term will expire.
Individual Quick Study Course seats purchased by an institution are valid for 30 days from the payment-received date. Seats not utilized by the end of this term will expire.
For more information on access periods, please contact courses@acue.org.
Individuals who purchased a single enrollment may request a substitute to their paid enrollment, provided such request is received within 3 calendar days of purchase and that the self-paced course has not been accessed. Substitution requests must be sent in writing to courses@acue.org and are valid for the currently enrolled ACUE Quick Study Course only. One substitution is permitted per paid enrollment.
Institutions have the option to replace a designated learner if the request is made within 3 calendar days of purchase, provided that the self-paced course has not been accessed.
To receive a full refund, the request must be submitted within 3 calendar days of purchase, and the product must not have been accessed*.
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year.
* Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the learner’s ability to continue with the membership/subscription or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Learning Lab subscriptions and Commons memberships are valid for 1 year from the payment received date. These products will automatically renew and the credit card on file will be charged on the renewal date stated in your learn.acue.org account.
To update your membership or subscription, navigate to your account* from “My Dashboard” at learn.acue.org.
Select “Subscriptions” from the left menu. From there, click on “Actions” to make the desired updates.
*Note that this is not the “Account” section associated with your profile photo in the top right corner of the learn.acue.org webpage.
Individuals and Institutions who purchased a single Learning Lab subscription or Commons membership may request a substitute to the paid enrollment, provided such request is received within 3 calendar days of purchase and that the product has not been accessed.
Substitution requests for the Commons Membership must meet prerequisite requirements of prior course completion or current course enrollment.Substitution requests must be sent in writing to courses@acue.org and are valid for the currently enrolled product only. One substitution is permitted per paid enrollment.
ACUE reserves the right to change without notice any statements contained herein, concerning, but not limited to, policies, course fees, curricula and courses.