Enrollment Policies
Please refer below for specific details on enrollments for each course type or product. These policies apply exclusively to purchases made via individual and small group enrollments without a signed contract. Enrollments made as part of a signed contract with ACUE follow the terms set in that agreement.
Cohort-Based Certification Courses
To Cancel an Individual Enrollment
All cancellation notifications must be sent via email to courses@acue.org.
A full refund may be obtained if such a request is made at least 31 days prior to the course start date.* Cancellations received 30 days or less before the course begins are eligible for refunds as described below:
- If requested 15–30 days before the course start date, 50% of course enrollment fee is refunded
- If requested fewer than 15 days before the course start date, no refund
If ACUE cancels a course, registered participants are eligible for either:
- a refund of any enrollment fee paid or
- a transfer of their registration to a future course
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year. If a bundle of two or more courses were purchased, refunds will only be permitted prior to the first course in accordance with the terms above. Bundles may not be transferred to another party.
*Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Seats Purchased by an Institution
Cohort-based Certification Course seats purchased by an institution are valid for 1 year from the purchase date. Seats not utilized by the end of this term will expire.
Bundles of two or more courses purchased by an institution are valid for the original course-taker only and are non-transferable.
To Defer
Course-takers are eligible to defer their paid enrollment to a future course if such request is received within 3 calendar days of the published course start date.* Deferral requests must be sent via email to courses@acue.org and are valid for an ACUE Certification Course within 1 year of the original course start date. One deferral is permitted per course. ACUE cannot guarantee the same course originally registered for will be offered in the future.
Bundles of two or more courses may be deferred in accordance with the terms above. All courses must be started within the 18 month use period. Bundles are non-transferable.
Forfeiture of Fees
Course-takers forfeit 100% of the full course enrollment fee if one of the following occurs:
- The course-taker defers their enrollment and does not enroll in another course within 1 year of the original course start date.
- The course-taker fails to participate in the course.
*Exceptions to the refund/defer policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Course Transferability
Bundled courses are non-transferrable. Cohort-based courses are non-transferrable to self-paced courses.
To Substitute
Course-takers who purchased a single enrollment are eligible to provide a substitute to their paid enrollment if such request is received within 3 calendar days of the published course start date. Substitution requests must be sent via email to courses@acue.org and are valid for the currently enrolled ACUE Certification Course only. One substitution is permitted per paid enrollment.
Bundles of two or more Certification Courses purchased by an individual or an institution are eligible for substitution only if a substitute course-taker is finalized within 3 calendar days of the published course start date. Replacement course-takers must meet all bundle requirements (i.e., previous courses completed). Substitution requests must be sent via email to courses@acue.org.
Cohort-Based Course Access Period
Each Pathway course is allocated 8 weeks for completion, which includes 1-2 make-up weeks. The number of make-up weeks provided depends on the total number of modules in the course. Course access is available for 30 days after the course end date. To access completed course resources after this time, consider a yearly membership to the ACUE Commons.
Self-Paced Courses
To Cancel an Individual Enrollment
All cancellation notifications must be sent via email to courses@acue.org.
To receive a full refund, the request must be submitted within 3 calendar days of purchase, and the self-paced course must not have been accessed*.
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year.
* Exceptions to the refund policy may be made due to (1) illness or injury of a nature that significantly impacts the course-taker’s ability to continue in the course or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Course Transferability
Bundled courses are non-transferrable. Self-paced courses are non-transferrable to cohort-based courses.
To Substitute
Course-takers who purchased a single enrollment may request a substitute to their paid enrollment, provided such request is received within 3 calendar days of purchase and that the self-paced course has not been accessed. Substitution requests must be sent via email to courses@acue.org and are valid for the currently enrolled ACUE course only. One substitution is permitted per paid enrollment.
Institutions have the option to replace a course-taker if the request is made within 3 calendar days of purchase, provided that the self-paced course has not been accessed.
Self-Paced Course Access Periods
The access period for self-paced courses begins at the time of purchase. Course-takers may begin work on these courses at their convenience. Please reference the chart below for specific access period information.
| Course Type | Allocated Course Duration | Additional Grace Period |
|---|---|---|
| Pathway Course | 8- weeks* | 30 days |
| Effective Teaching 101 | 6-months* | 30 days |
| Quick Study Individual Course | 30-days** | None |
*Purchasing the ACUE Commons provides 1 year of access to completed course resources and the ACUE Learning Lab, beginning at the time of purchase.
**Purchasing the ACUE Learning Lab provides access to all Quick Study courses for 1 year from purchase.
Membership and Subscription Products
To Cancel an Individual Membership or Subscription
To receive a full refund, the request must be submitted within 3 calendar days of purchase, and the product must not have been accessed*.
Refunds will be processed to the original payment method. ACUE reserves the right to limit refunds to one per year.
* Exceptions to the refund policy may be made due to (1) illness or injury of a nature that significantly impacts the learner’s ability to continue with the membership/subscription or (2) illness, injury, or death of an immediate family member (i.e., spouse/partner, parent, child, grandchild, sibling, grandparent). Please contact courses@acue.org to discuss next steps.
Membership and Subscription Purchases
ACUE Learning Lab subscriptions and ACUE Commons memberships are valid for 1 year from the payment received date. These products will automatically renew, and the credit card on file will be charged on the renewal date stated in your learn.acue.org account.
To Update a Renewal of a Learning Lab Subscription or Commons Membership
To update your membership or subscription, navigate to your account* from “My Dashboard” at learn.acue.org.
Select “Subscriptions” from the left menu. From there, click on “Actions” to make the desired updates.
*Note that this is not the “Account” section associated with your profile photo in the top right corner of the learn.acue.org webpage.
To Substitute
Course-takers and Institutions who purchased a single ACUE Learning Lab subscription or ACUE Commons membership may request a substitute to the paid enrollment, provided such request is received within 3 calendar days of purchase and that the product has not been accessed.
Substitution requests for the ACUE Commons Membership must meet prerequisite requirements of prior course completion or current course enrollment.
Substitution requests must be sent via email to courses@acue.org and are valid for the currently enrolled product only. One substitution is permitted per paid enrollment.
Subscription Products Access Periods
The access period for subscription products begins at the time of purchase.
ACUE reserves the right to modify, without prior notice, any information provided, including but not limited to policies, course fees, curricula, and course offerings.
